Attention Case Managers Please Read the Following Carefully

The waiver process with Scene Clean involves the case manager to be in control of the file as it moves through our online process. There are three steps to our waiver registrations, you as the case manager are in control and responsible for moving the file forward throughout the process.

We frequently receive calls from case managers with questions about their client and the process that are a result of case managers not reading the instructions provided during the process. We process files as first come first serve basis based off the information provided from you as the case manager.  It is up to the case manager to make sure the three steps are followed and ensure the file moves forward, we can only work based off the information you provide to us.

The most common errors and issues:

1. All three steps in the waiver process require entry of data onto the specific forms. All three forms will take you to a confirmation page when the form has been properly submitted. We cannot stress enough that unless you are taken to the confirmation page after a successful submission we have not received the form and have no idea you attempted to submit anything to us. Please be patient as some forms can take 30 seconds or more to process based off the size of the files you are submitting. Do not hit the back button. Again, please wait to be taken to the confirmation page after submitting the form.
2. Client referrals are made to us but there is no follow-up on the file to request either the onsite evaluation or the service to be scheduled. We will typically respond to the initial client registration within 72 business hours and assign the client a JOB ID. It is the case manager’s responsibility to return to the website and request the onsite evaluation and eventually the service itself. Fees may be required to schedule the onsite evaluation and DO NOT count toward the eventual service itself.
3. Onsite Evaluation information is submitted but the onsite evaluation was not scheduled online at the same time. When you return to the website to submit for the onsite evaluation you will be directed to an online scheduling area where you can schedule the evaluation at the same time. If you are unable to complete online scheduling at the time you must contact us by email to obtain a one-time link to schedule at another time or you may call the office.
4. After we perform an onsite evaluation we will email and portal upload the written evaluation. Within the written evaluation report you will find the cost you will need to request in order for us to provide the service, these costs are in addition to any costs requested for the onsite evaluation, do not subtract the onsite evaluation costs from the service cost. Once you have approval of the costs we are requesting you will need to come back to this website and submit step 3 to begin service scheduling. We will then reach out to you via email or phone to schedule a date and time.