Attention Case Managers Please Read the Following Carefully

The waiver process with Scene Clean involves the case manager to be in control of the file as it moves through our online process. There are 3 steps to our waiver registrations, you as the case manager are in control and responsible for moving the file forward throughout the process.

We frequently receive calls from case managers with questions about their client and the process that are a result of case managers not reading the instructions provided during the process. We process files as first come first serve basis based off the information provided from you as the case manager.  It is up to the case manager to make sure the 3 steps are followed and ensure the file moves forward, we can only work based off the information you provide to us.

1. All three steps in the waiver process require entry of data onto the specific forms. All 3 forms will take you to a confirmation page when the form has been properly submitted. We cannot stress enough that unless you are taken to the confirmation page after a successful submission we have not received the form and have no idea you attempted to submit anything to us. Please be patient as some forms can take 30 seconds or more to process based off the size of the files you are submitting. Do not hit the back button. Again, please wait to be taken to the confirmation page after submitting the form.